This is a Real time gaming casino that is part of the Costa Rican based Casino group. The group is well known for their various exciting games and rewards. There are however some limitations of the company that include slow withdrawal processing and the strict enforcement of a long list of terms and conditions that are very much confusing.
Games and Software
Cool casino has over 100 games that are available for the customers. Among these are multiple progressive jackpots. There is a wide selection of three and five reel slots, favorite table games, video slots and video poker. The gaming software can be downloaded at their site and installed at the computers running windows. Smaller portions of the games however can be played at the casinos site directly. This feature is made possible by the flash-based instant play casino that allows the players to interact with the games on their browsers. Interacting with the games using the software requires one to register for an account first, then they can log in with their user details any time they want to access the games.
The gaming interface is a straight forward one. Its simplicity is a thing that customers who do not want to be disturbed fancy so much. This however may be less appealing to the casual players who yearn for crisp graphics with the aim of an exciting moment.
Service Delivery and Operations
There is a customer support department that responds to the customers. This department can be reached on real time via the internet live chat. Despite this 24 hour availability, the services are a bit less professional especially in regard to response to questions pertaining payment issues. The other methods of communication that are used by the casino include email support and phone.
There are a wide variety of banking options at cool cat casino. These options are limited to only deposits made via Visa, MasterCard, Click2pay and Neteller while these withdrawals can be made using these options plus wire transfer and cashier’s cheque.
Payouts and Bonuses
Cool cat casino has many deposit free chips that they offer. This has encouraged many scammers, cheaters and multi- accounts players at the casino. The aftermath of these characters present, is that when one wins at the casino, they are thoroughly vetted and have to wait for long before they receive their winnings- that is if they are lucky. If the player met each and every condition placed on the deals, then they might be paid their winnings. If however they violated any of the terms and conditions (even in the slightest way possible), their winnings become null and void. An example is the use of two free chip codes subsequently without depositing funds in between even though they are the ones who gave you the chip codes.
It is advisable to use this casino for trying out software and having fun with the games. When it comes to real money games, one should be very careful since they is no guarantee of fair dealing s when it comes to finances at this casino.
Summary: Cool cat casino is a good place to interact with the games. However, For Canadians looking to play online, we suggest checking online casinos canada. Here you will find some of the best Canadian casinos.